Privacy Policy

Effective Date: May 26, 2026

Viet Home Care LLC ("we," "our," or "VHC") is committed to protecting your privacy and safeguarding your personal and health information. This Privacy Policy describes how we collect, use, and protect your information when you visit our website, use our services, or fill out our contact forms. By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect several types of information to provide and improve our services:

Personal Information: Full name, phone number, email address, date of birth, insurance information, and payment/billing details.
Health Information: Protected Health Information (PHI) and medical history, as well as specific inquiry details regarding our care programs like CCSP/SOURCE, and GAPP.
Usage & Technical Data: IP address, browser type, device information, the pages you visit, time spent on pages, and anonymous usage statistics collected via secure web technologies.

2. How We Use Your Information

We use the collected data for various purposes, including:

Delivering personalized, high-quality care services and responding to your program inquiries or job applications.
Assisting with Medicaid, Medicare, and SNAP applications on your behalf.
Supervising clinical care plans, ensuring client safety, and coordinating with healthcare providers.
Communicating with you about services, updates, or providing customer support. If you opt-in to SMS text messages, we will only use your mobile number to send service updates and reminders, and you may opt-out at any time.
Monitoring website usage, detecting technical issues, and improving functionality.

3. Information Sharing and Disclosure

We do not sell, rent, or lease your personal or medical data to third parties. We only share your data under the following circumstances:

With trusted partners, such as state Medicaid departments or authorized healthcare professionals, as permitted or required to coordinate your home care services.
With third-party Service Providers to facilitate our website and services, monitor analytics (such as Google Analytics), or process billing under strict confidentiality agreements.
When reasonably necessary to comply with a legal obligation, protect the safety of our users, or defend the rights and property of VHC.

4. HIPAA Compliance

As a state-licensed healthcare agency, VHC strictly adheres to the Health Insurance Portability and Accountability Act (HIPAA). All Protected Health Information (PHI) is safeguarded with strict physical, technical, and administrative controls.

HIPAA Patient Rights

Under HIPAA, you have the right to access your health records, request corrections to your information, receive a notice of privacy practices, and file complaints if you believe your rights have been violated.

5. Cookies and Data Security

The security of your data is important to us. We implement robust technical and organizational measures to protect your information, including:

HTTPS Encryption: Encrypting all data in transit across our entire website.
Content Security Policy (CSP) & Secure Forms: Blocking unauthorized scripts and using local serverless APIs to prevent automated spam and malicious submissions.
Cookies: We use minimal, privacy-focused cookies (including essential, preference, and analytics cookies) to ensure our website functions correctly and to analyze usage patterns. You can control or refuse cookie preferences through your browser settings.

6. Your Privacy Rights

You have the right to request access to the personal data we hold about you, request corrections or deletions, and opt out of marketing communications.

7. Children's Privacy

While we provide comprehensive care for pediatric clients through programs like GAPP, our website does not knowingly collect personally identifiable information directly from anyone under the age of 18 without parental consent. If we become aware that we have collected such data without verification, we take steps to remove it.

8. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Viet Home Care, LLC
Address: 5961 Live Oak Pkwy, Ste B, Norcross, GA 30093
Phone: 770.447.7554 | Fax: 770.447.5224
Email: vhc@viethomecare.org